Q1. Japanese Government Internet TV videos do not start automatically.
- A1. There are several possibilities:
Try the following workarounds:
- * Since programs on Japanese Government Internet TV are video files, it may take some time to read (download) each file.
- * Enable JavaScript settings.
- * Verify the recommended viewing environment.
- * To use Windows 2000:
Windows 2000 will not play the MPEG-4 (H.236).
Make sure you are using Adobe Flash Playe Version 9 or higher.
Check if your system meets the system requirements for Flash Player on Adobe's web site.
 Adobe Flash Player download site
- * To use Mac OSX 10.5:
Microsoft Corporation does not support Windows Media Player for Mac OSX 10.5. Obtain a QuickTime plug-in (Windows Media Components for QuickTime) from the site below.
QuickTime plugin download site
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Q2. Motion and sounds of video are paused.
- A2.Your computer may have insufficient resources to display the videos properly.
Try the following workarounds:
- * Close any unnecessary windows.
- * Close any unnecessary applications.
- * Restart your computer.
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Q3. There is no sound.
- A3. There are several possibilities:
- * Make sure that the speaker is (or headphones are) properly connected to your personal computer.
- * Make sure that the volume control is not turned down.
- * Start Windows Media Player and make sure that the Volume bar is not turned down.
- * Make sure the speaker is not on mute.
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Q4. When I use a Macintosh computer, I can watch and hear some animations, but not others.
- A4. There are several possibilities:
- * When you are using Windows Media Player:
Make sure you are using Windows Media Player Version 9 or higher.
- * When you are using a Macintosh computer that has an Intel processor:
Microsoft Corporation does not support Windows Media Player for Macintosh computers with Intel processors. Obtain a QuickTime plug-in (Windows Media Components for QuickTime) from the site below.
QuickTime plugin download site
- * To use Adobe Flash Player:
Check if your system meets the system requirements for Flash Player on Adobe's web site.
Adobe Flash Player download site
- * To use Mac OSX 10.5:
Microsoft Corporation does not support Windows Media Player for Mac OSX 10.5. Obtain a QuickTime plug-in (Windows Media Components for QuickTime) from the site below.
QuickTime plugin download site
- * To use Mac OSX 10.3 or less:
Macintosh OSX 10.3 or less will not play the MPEG-4 (H.236).
Make sure you are using Adobe Flash Playe Version 9 or higher.
Check if your system meets the system requirements for Flash Player on Adobe's web site.
Adobe Flash Player download site
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Q5. Can I watch and hear the programs on Linux?
- A5. You can watch and hear the programs on Linux, but with some restrictions.
- * To use Adobe Flash Player:
You can use standard plug-ins prepared for your personal computer.
If your computer does not have any standard plug-ins, download an appropriate one to your Linux distribution from the Adobe Flash Player site.
Adobe Flash Player download site
- * To use Windows Media Player:
You should use a video player application preinstalled on your personal computer.
In such cases, videos may be played in a separate window.
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Q6. Can I choose which video player to use?
- A6. No, you cannot.
Japanese Government Internet TV auto-detects your viewing environment and chooses the best application for viewing.
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Q7. How can I check the version of my video player?
- A7. Follow the procedure below:
- * For Adobe Flash Player
Run the following Adobe Flash Player version test to get the version.
Adobe Flash Player version test
- * For Windows Media Player
Start Windows Media Player. Right-click the down-triangle at the upper-right corner of the window and then from the drop-down, select Help > About Windows Media Player.
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