FAQ Public Relations Office, Government of Japan : Open in a new window.

Freqently Asked Question(FAQ)

Q1. The videos will not play.

There are several possible reasons for this.
Try the following workarounds.

Q2. The picture and sound break up.

The picture and sound may break up depending on your communication environment and line. Another reason may be that your smartphone or other device you are using has insufficient resources to display the videos properly. Try the following workarounds:
  • Close any unnecessary windows.
  • Close any unnecessary applications.
  • Reboot your smartphone or whatever device you are using.

Q3. There is no sound.

There are several possible reasons for this.
  • Make sure that the speaker or other sound device is connected.
  • Make sure that the volume is not turned down or on mute.

Q4. How do I enable JavaScript?

The method may vary depending on the versions of your operating system and browser.

For more information, see the following.

How to enable JavaScript